Returns & Refunds Policy

Hardware Solutions 

  1. Eligibility for Returns

   - Products must be returned within 30 days of purchase in their original      condition, including all packaging and accessories.   

   - Items showing signs of misuse, tampering, or damage are not eligible for returns.   

  1. Defective or Damaged Products

   - If you receive a defective or damaged product, contact us at carplayhacks@gmail.com within 7 days of delivery with proof of the defect (photos or videos).   

  1. Non-Returnable Items

  - Custom or personalized items.   

   - Clearance or final sale items.   

  1. Refund Process

   - Approved refunds will be processed back to your original payment method within 7-10 business days after we inspect the returned item.   

   - Shipping costs for non-defective returns are non-refundable.   

  1. Exchanges

 Exchanges are only available for defective or damaged items and are subject to stock availability.   

  1. Return Shipping

 Customers are responsible for return shipping unless the product is defective or incorrect.    

Software Solutions 

  1. Refund Eligibility

   - Refunds are available for inactivated software licenses if requested within 14 days of purchase.   

   - Activated licenses are non-refundable.   

  1. Technical Issues

 For software-related issues, our support team will provide troubleshooting assistance. Refunds will only be considered if the issue cannot be resolved.   

  1. Digital Product Access

Any downloaded or accessed software is considered used and non-refundable.   For refund or exchange requests, please contact carplayhacks@gmail.com with your order number and details of your issue.   

Cancel Order: 

  • Generally speaking, your order will be shipped within 24 hours. 
  • If you want to cancel your order for some reason, you have to CONTACT US within 5 hours, providing the order number and stating the reason for cancellation. Our customer service team will try their best to forward your instruction to the warehouse so that they can hold the fulfillment process and be able to refund you before the parcel was shipped. Please note that once the package is fulfilled and sent out from the warehouse, we can't cancel your order. 

Privacy Policy 

Information We Collect 

  1. Personal Information

 Name, email address, phone number, billing and shipping address.   

  1. Payment Information

Processed securely by trusted third-party providers (e.g., Shopify Payments).   

  1. Device Information

Collected to optimize website functionality, including IP address, browser type, and operating system.   

  1. Usage Data

For software solutions, anonymized data may be collected to improve functionality and user experience.   

How We Use Your Information 

  1. To process and ship orders.  
  2. To provide customer support.  
  3. To send updates about our services, promotions, and new products (only with your explicit consent).  
  4. To ensure compliance with legal and regulatory obligations.  

Sharing Your Information 

We only share your information with trusted third parties necessary for completing transactions, such as payment processors and shipping providers. We do not sell or rent your personal data.   

Your Rights 

1.Access and Updates 

You can request access to your personal information or update it by contacting us at carplayhacks@gmail.com 

2.Data Deletion

You can request deletion of your data, except where we are legally obligated to retain it.   

3.Marketing Preferences

 You may opt out of marketing communications by using the unsubscribe link in our emails.   

Data Security 

We employ strict security measures to protect your personal information.   

Cookies 

Our website uses cookies to enhance user experience and analyze website performance. You can manage your cookie preferences through your browser settings.   

Third-Party Links 

Our site may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their policies before providing any personal information.   

Policy Updates 

We reserve the right to update this privacy policy at any time. Changes will be posted on this page, and your continued use of our services constitutes acceptance of those changes.   

Contact Information 

If you have questions about this policy, contact us at carplayhacks@gmail.com